This Privacy Policy describes how Zed Sameday ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and address
- Account Information: Login credentials and profile information
- Driver Documents: Insurance, driving licence, and MOT documents (for drivers)
- Job Information: Pickup and delivery addresses, job details
- Usage Data: How you interact with our website and services
- Technical Data: IP address, browser type, device information
2. How We Use Your Information
We use your information to:
- Provide and manage our logistics services
- Process and fulfill delivery jobs
- Verify driver credentials and documents
- Communicate with you about your account and jobs
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
3. How We Share Your Information
We may share your information with:
- Drivers/Customers: Relevant job details to facilitate deliveries
- Service Providers: Third parties who help us operate our business
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure password storage
- Regular security assessments
- Access controls and authentication
5. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us at info@zedsameday.co.uk.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
7. Cookies
We use cookies to improve your experience on our website. For more information, please see our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
10. Complaints
If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
